To better serve our patients in the most effective and timely manner, the protocol for prescription refills is outlined below.
‧ Patients are responsible for knowing when and which medication(s) will need to be refilled. You must contact the pharmacy to fax a refill request to 214-256-3770.
‧ It is the policy of Dallas Orthopedic & Shoulder Institute that medication will only be refilled during normal business hours: Monday – Friday, 8am-5pm.No prescription refills will be given on Saturday, Sunday, or holidays.
‧ At least 24 business hours are needed to process a refill request.Early refills will not be authorized
‧ Medications or prescriptions will not be replaced if lost or misplaced.If your physician is not in the office or is unavailable, you must wait until he/she returns for medication refills to be authorized.
‧ Non-narcotic prescriptions require follow-up appointments every 3-6 months.Narcotic prescriptions will require a follow-up appointment every 30 days.
‧ As of Jan. 2021, ALL prescription refills will be sent electronically (including pain medications) Please do not come into the office to request a refill.
‧ Do confirm your pharmacy where you will pick up your prescription. There will be an administrative fee of $25 to reissue any prescription.
The providers of Dallas Orthopedic & Shoulder Institute do not routinely prescribe narcotics on a long-term basis, nor do we administer narcotics by injection. Individuals who are seeking pain treatment for chronic use (over 3 months) will be advised to be managed by a pain specialist or your primary care physician.